Refund Policy

Refund Policy

You have 60 nights from the day your order arrives to decide whether you want to keep it. If you do not, we will refund you. That is the whole promise, and it is the same 60 nights we advertise everywhere else on this site.

What qualifies

• Any NookPalace order, for any reason. You do not have to justify it to us.
• The lantern can have been opened, installed and used. We would rather you actually tried it.
• All original parts should come back with it, including the mounting plate and the arm.

What does not qualify

• Requests made more than 60 nights after the order arrived.
• Items that have been deliberately damaged, taken apart or modified.
• Spare batteries that have been opened, for safety reasons.
• Gift cards.

How to start a return

Email nookpalace@gmail.com with your order number and tell us you would like to return. We will reply with a prepaid return label. You do not pay for return postage.

Your refund

Once the return is scanned by the carrier, we issue the refund to your original payment method for the full amount you paid, including any shipping you were charged on the original order. Your bank decides how quickly it appears on your statement, which is usually 5 to 10 business days and is outside our control.

Damaged or wrong items

If your lantern arrives damaged, or it is not the character you ordered, email us a photo at nookpalace@gmail.com. We will send a replacement or refund you in full, and we will not ask you to send the original back.

Exchanges

The simplest route is to return the one you have for a refund and place a new order for the character you want.

Cancelling

If you email us before your order has been dispatched, we will cancel it and refund you in full.

Contact

NookPalace
nookpalace@gmail.com